Need help with your grove? We're here for you.
How does Ember Grove use my health data?
Ember Grove reads steps, sleep, and workouts from Apple Health to award in-game sunlight. All processing happens entirely on your device — your health data is never sent anywhere. You can revoke access anytime in iOS Settings → Privacy & Security → Health.
My steps aren't showing up. What do I do?
Make sure you've granted Ember Grove permission to read Health data. Go to iOS Settings → Privacy & Security → Health → Ember Grove and enable the data types. If permissions are already on, try force-closing and reopening the app.
How do I manage or cancel my subscription?
Go to iOS Settings → [your name] → Subscriptions → Ember Grove. From there you can change your plan or cancel. Cancellation takes effect at the end of your current billing period.
How do I restore my purchases on a new device?
Open Ember Grove on your new device while signed in to the same Apple ID. Your purchases should restore automatically. If they don't, go to Settings in the app and tap "Restore Purchases."
Can I play without giving health data access?
Yes. Without health data access, your grove receives a small daily energy trickle. Granting access simply gives you more sunlight based on your real-world activity.
How do I remove ads?
Subscribe to the Grove Pass. This removes all ads from the app. You can subscribe from within the app or manage it in iOS Settings → [your name] → Subscriptions.
Didn't find your answer? Reach out and we'll help:
Email: john@phantom-labs.com
Website: phantom-labs.com